Vikram Mago
Vikram Mago
Capgemini
Vikram is Director of Operations for customer services and support for Capgemini, managing a diverse portfolio of customer services, tech support and WFM for Fortune 500 B2B and B2C clients.Vikram has nearly 20 years of multifunctional experience in customer lifecycle management, web and portal support, tech support, customer service and supply chain management, working with clients from such industries as telecom, hospitality, healthcare and insurance. Vikram holds an MBA, a Bachelor of Commerce, a higher diploma in information systems and is Six Sigma certified.
Three Customer Engagement Lessons from the Airline Industry
Happy customers have always been a mandatory ingredient for profitable businesses. But as the rate of technology innovation accelerates and consumer preferences evolve, maintaining...