A guide to what makes your agents tick, what a good call looks like, what you should be measuring and how you should be measuring it. Includes best practices for listening, questioning, tone of voice, speaking speed, and more.
[Nov. 16; Webinar]
InMoment's 2017 Retail Trends Report explores the changing landscape of retail, and in the process, uncovers the essential yet distinct roles that both technology and human beings must play to satisfy the changing needs of consumers.
[Oct. 12, 19, 26; Webinar]
Learn how advanced analytics can help business leaders Know, Engage, and Serve their customers more effectively.
Attend CustomerThink's free and virtual iCXM Summit for real-world solutions and case studies showing how AI can improve CX.