Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Today I received amazing customer service from American Express. My cell phone rang and it was an Amex customer services representative calling to...
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
The first week of October (last month) was National Customer Service Week. I wrote a few extra articles, did a re-release of my first...
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
One of the most popular phrases in customer service today is "customer centricity." This is simply a focus on the customer, which means...
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
Hurricane Sandy is causing havoc on the East Coast. My prayers go out for all of those who find themselves in harm's way...
The other night I had dinner at a favorite restaurant. Unfortunately, a bad customer service experience tainted the evening. The good news...
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
Social media is a great customer service tool. While most companies view Twitter and Facebook as a great tool to monitor what customers...
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
First Watch is a great restaurant that is open for breakfast and lunch, seven days a week. They have great service and wonderful...
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
The U.S. economy is still sputtering, but fortunately there is a solution that is guaranteed to turn things around. This is not a solution that...
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week....
National Customer Service Week is next week (the first week of October). For me this is a national holiday. Not a holiday where you...
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week....
Every once in a while someone will ask, "What's the difference between customer service and customer experience?" My answer used to be easy. Customer service...
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week....
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