Shep Hyken
Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
5 Top Customer Service Articles For the Week of September 3, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
The Vermont Country Store’s Customer Bill of Rights
Today I received a gift and I am going to share it with you. It is a brown paper bag, like you would get...
5 Top Customer Service Articles For the Week of August 27, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from...
80% of Customer Service Is Just Being Nice
Woody Allen said, "80% of success is just showing up." Well, 80% of customer service is just being nice. Recently I've been writing more about…
5 Top Customer Service Articles For the Week of August 20, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
Your Customer Loyalty Department
Here's an idea. We have accounting departments, sales departments, human resource departments and more. Why not a customer loyalty department? Loyalty can be measured and...
5 Top Customer Service Articles For the Week of August 13, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
Simplicity Is Key in Customer Service
Let's assume that whatever you sell, be it a product or service, does what it is supposed to do. In the process of...
5 Top Customer Service Articles For the Week of August 6, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
What Customer Experience Do You Offer that People Would Pay Double?
The title to this article is a question. This article is full of questions related to the customer experience. I hope you take...
5 Top Customer Service Articles For the Week of July 30, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
This Ultimate Customer Service Quote Leads to Amazing Customer Service
"A customer is the most important visitor, on our premises. He is not dependent on us. We are dependent on him. He is not an…
5 Top Customer Service Articles For the Week of July 23 – 27, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
Man Uses Social Media to Resolve Customer Service Problem
Have a customer service problem? Can't get a reasonable person to help you from the company's help desk? Then turn to social...
Real Time Relevance Creates Amazing Customer Service
The JW Marriott in Indianapolis, IN is going to love this article. I had the privilege of staying there for eight days while...
5 Top Customer Service Articles For the Week of July 16 – 20, 2012
Each week I read a number of articles from various online resources. Here are my top five picks from last week. I have added...
Amazing Customer Service Shouldn’t Be a Surprise
On a regular basis I receive emails and phone calls from people raving about the customer service they received from a restaurant, a store,...
5 Top Customer Service Articles For the Week of July 9, 2012
Each week I read a number of articles from various online resources. Here are my top five picks from last week....
Six Reasons Why People Are Amazing – and Three Reasons They Aren’t
Some people think you can't teach customer service. That may be true, but only if the person you're trying to teach doesn't have...
5 Top Customer Service Articles For the Week of July 2, 2012
Each week I read a number of articles from various online resources. Here are my top five picks from last week. I have added...