News Editor
News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.
Innovative Digital CX Partnership Delivers AI-Powered Results for Global Enterprises
Alorica and Genesys are teaming up to unlock the highest value of emerging technology for brands to achieve customer loyalty and optimized business outcomes
Acquia Site Studio Introduces Capabilities to Create Drupal and Headless Applications from a Single Platform
Enables development and marketing teams to leverage components and content across digital channels, speeding time to market for digital experiences
Acquia to Acquire Monsido, Expanding Commitment to Digital Accessibility, Website Optimization, and Compliance
Adds industry-leading capabilities to Acquia's open digital experience platform for building, managing, and delivering optimized and inclusive website experiences
Acquia Introduces the Most Complete Digital Experience Optimization Solution
Expands industry-leading digital experience platform (DXP), enabling marketers to create more productive digital journeys for all users
Messagepoint Announces Generative AI Capabilities for Translation and Plain Language Rewrites
Messagepoint's AI-powered Assisted Authoring will now support translation into over 80 languages and suggest content rewrites to align communications with the ISO standard for plain…
AccurKardia delivers its ECG interpretation software within the Lucem Health Reveal family of clinical AI solutions
New Partnership Paves the Way for Early Diagnosis and Intervention to Improve Cardiovascular Outcomes & Quality of Life for Patients
Cresta Raises Bar with New Generative AI Capabilities that drive efficiency and effectiveness in the contact center
Enhanced solutions empower contact center leaders to turn data-driven decisions into better customer outcomes with AI
Beyond Surveys: How Level AI Is Reshaping Voice of the Customer Programs with Generative AI
Level AI launches GenAI-powered VoC Insights, a new product that turns vast amounts of unstructured contact center data into actionable Voice of the Customer insights…
2X Acquires StraightArrow to Form the World’s Largest B2B MaaS Organization
Services Expand Across All Time Zones with Addition of Industry-Leading CPO Firm
SurveyMonkey announces AI generated surveys
Build with AI is powered by GPT-3 and 20+ years of SurveyMonkey data and allows users to draft a survey by simply describing the desired…
Donorbox Surpasses a Monumental $2B in Charitable Transactions: Powering Nonprofits in Creating Positive Change
Donation milestone demonstrates massive, lasting impact for nonprofits and communities
GoTo Announces Nearly 60 Powerful Security Features, New Integrations, and AI Advancements to Meet Evolving Digital Workplace Needs
GoTo announces IT Asset Management, Logitech integration, AI advancements, and more, driving continued innovation for remote IT support
Akeneo Launches New Supplier Data Manager Offering to Help Retailers and Distributors Onboard Supplier Data More Efficiently
New solution provides a seamless way to collect product data from suppliers at scale
Integrate Ushers in New Era of B2B Data Privacy Protection with Data Guardian
Combines AI-powered trust scoring and rigorous auditing to offer protection against privacy violations, improve visibility into media partner performance, and optimize spend
Kepler stakes claim to the future of real-time marketing by creating a unified, AI-driven creative and media offering
Integrated, AI-driven creative capability that leverages the same audience and decisioning engine that has powered billions in media investment
Broadvoice Introduces CXHub: A BPO Marketplace for Labor Outsourcing
Businesses Can Now Connect with Pre-Vetted Outsourcing Providers to Meet Their Staffing Needs
Fastr to Offer Adaptive AI for Ecommerce Optimization
Enhanced Platform Gives Brands the Ability to Deploy Dynamic Shopping Journeys and Experiment with Unprecedented Speed
eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
AssistGPT is a comprehensive zero-code solution for Knowledge Automation
PartnerHero acquires ElevateCX, a leading customer experience community and events series
The acquisition further cements PartnerHero’s reputation as a leader in CX thought leadership and innovation
SurveyMonkey Launches SurveyMonkey Forms
New offering includes a powerful, intuitive form solution, a collection of app integrations, and customizable templates for event registrations, online applications, lead generation, payments, and…