Natalie Hanson
Natalie Hanson, Ph.D
Natalie Hanson is an associate principal at ZS in Evanston, Illinois, and leads the firm's user experience services team. Natalie's team delivers user-centered research and design for clients' custom solutions, ZS's technology consulting accelerators and ZS software solutions. Natalie holds an A.B. in religion and biblical literature from Smith College, an M.A. in whole system design from Antioch University Seattle, and an M.A. and Ph.D in anthropology from Temple University.
CX Lessons Learned at the Lost and Found
I lost my phone at the airport on Friday night. In a classic story arc, I had a brief adrenaline rush followed by a wave of despair,...