Elena Lockett

How to successfully retain customers

Any customer that you inspire to buy from your business should be a significant growth opportunity, not just one purchase. By successfully retaining your customers, you can ensure the time and money you spent trying to make them come to you in the first...

What winning awards can do for your business

If your business has something to be proud of, or to shout about, there's nothing better than entering and (hopefully) winning accredited awards. Not only does it prove to your current and potential clients that you know your stuff, it's also a great way...

More Information, ‘Less’ Customer Service

Customer service (CS) doesn’t just rely on you being able to react when consumers have an issue. It now involves being able to predict issues before the customers discover them – basically being one step ahead at all times. If you’re showing your customers...

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