Elena Lockett

How to successfully retain customers

Any customer that you inspire to buy from your business should be a significant growth opportunity, not just one purchase. By successfully retaining your...

What winning awards can do for your business

If your business has something to be proud of, or to shout about, there's nothing better than entering and (hopefully) winning accredited awards. Not...

More Information, ‘Less’ Customer Service

Customer service (CS) doesn’t just rely on you being able to react when consumers have an issue. It now involves being able to predict...

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