Narjès Boufaden
Narjès Boufaden, PhD
Narjès Boufaden is CEO and founder of Keatext, an AI-powered platform that interprets the naturally expressed opinions of clients, both solicited and unsolicited. After an engineering degree in computer science, she specialized in Natural Language Processing and completed a PhD in 2005. Her expertise was and remains the development of new algorithms to analyze and mine human conversations. Among the first researchers in this emerging field, she has published numerous articles on NLP, machine learning and text mining from conversational texts.
How Deep Learning Can Take You to the Next Level of Understanding the Voice of Your Customer
Understanding the voice of your customer is key in today’s competitive business landscape, as is developing a customer-centric management style which focuses on understanding...