Irene Ng | CustomerThink

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Irene Ng

Irene Ng is a Professor of Marketing and Service Systems and the Director of the International Institute for Product and Service Innovation at WMG, University of Warwick.

Hub-of-All-Things: Breaking Data Silos for a Better Service

Irene Ng - June 1, 2016

The advent of the Internet-of-Things (IoT) in today’s world of connected things and connected people has made it possible for firms to harvest lots...

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The Revenue Impact of CX Training

Jen Jackson - April 26, 2024

5 Ways to Improve Your D2C Customer Service Efforts

Chalmers Brown - April 26, 2024

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