Alexander Shum

Getting SMART with Your Sales Goals

Achieve Results by Setting the Right Sales Goals Sales is all about achieving results, but how are you going to get there? Reaching a destination...

How Intrinsic Employee Motivation Will Help You Build Your Dream Team

Photo courtesy of Unsplash It doesn’t matter how great your product or service is. Without a driven team behind it, you will not succeed. And...

Why Employee Motivation Matters

And How To Deal With The Apathetic Employee Image courtesy of UnSplash.com Customer service is at the center of every business, whether it is B2B or...

Why You Need to Give Your Employees More Power

Decentralized decision-making processes will help improve customer experience (Part 3 of 4) . Photo courtesy of Pixabay This post is the third installment of a series...

What You Need to Know to Take Your Customer Service to the Next Level

How Educating Your Employees Leads to Happy Customers Image Courtesy of Pixabay Customer experience should be at the center of any business, regardless of industry. Unfortunately,...

“Let me talk to my manager…”

(or let your employees be professionals) Part 1 of 4 Photo by Clem Onojeghuo on Unsplash People, we have a problem. Worldwide, customer service sucks. And...

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