WebTV show “Role of the Call/Contact Center in Cognitive Business” with Guest Francia Smith


Share on LinkedIn

My guest Francia Smith, President CEYE3, is a recognized expert in customer experience and strongly believes in managing change and developing leaders.

We discussed cognitive business and why the call/contact center amplifies the Voice of the Customer. It is the singular place where HUMAN interactions take place daily and data is captured. Its strategic value is paramount.

Francia has great “think abouts” particularly her advice on anecdotal storytelling.

Thank you for clicking-in for more information. Greatly appreciate your sharing with your Social Media Networks. L

Laura Sikorski
Call/Contact Center Consultant. Recognized expert: operations (HR, process, training, staffing, metrics), office environment (site selection, space planning, furniture design), technology (RFPs, vendor selection, systems design), customer service/experience (satisfaction, loyalty, retention). WebTV host, Newspaper and Blogger: SIKORSKI'S THINK ABOUTS.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here