WebTV show “Do’s and Don’ts – New Technology Implementation” on SIKORSKI’S THINK ABOUTS


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My guest Deborah D Myrick, an Independent Technology Consultant who specializes in large telephony installations began with sharing the importance of the “kick-off” meeting and what she looks for in the vendor and customer culture. “How you begin is how you are going to finish!”

We discussed Project Plan development, building in time for contingencies and other happenings in a company that will influence the schedule; i.e., another department or location wants to have the new technology.

Deb stressed the importance of the vendor’s Statement of Work (SOW) and why it must relate back to the customer’s Request for Proposal (RFP).

Thank you for clicking-in for more information, to hear her “Think Abouts” and sharing on your Social Media Networks. L

Laura Sikorski
Call/Contact Center Consultant. Recognized expert: operations (HR, process, training, staffing, metrics), office environment (site selection, space planning, furniture design), technology (RFPs, vendor selection, systems design), customer service/experience (satisfaction, loyalty, retention). WebTV host, Newspaper and Blogger: SIKORSKI'S THINK ABOUTS.


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