The Mounting Data Crush


Share on LinkedIn

Typically, our “Knuggets and Knuckleheads” are filled with customer comments and customer feedback that make you laugh or perhaps give you insight as to some pains and barriers your customers are experiencing FROM your organization. To shake it up, this Tuesday (instead of Monday) we are bringing you an organizational post that showcases the ‘knucklehead’ practices taking place INSIDE organizations today. This video not only shows the nuances of the 2-3 days organizations spend each month pulling in multiple data sources for post-mortem reporting, but also gives a ‘knugget’ of wisdom on how to stop the madness and relieve the pain.

Happy Tuesday!

~ Dr. Jodie Monger, President

Republished with author's permission from original post.

Jodie Monger
Jodie Monger, Ph.D. is the president of Customer Relationship Metrics (CRM) and a pioneer in business intelligence for the contact center industry. Dr. Jodie's work at CRM focuses on converting unstructured data into structured data for business action. Her research areas include customer experience, speech and operational analytics. Before founding CRM, she was the founding associate director of Purdue University's Center for Customer-Driven Quality.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here