I have been fortunate to have worked in and helped create company cultures where people are so enabled and so energized that they are literally working at all hours of the day.
Not because they have to, but because they want to.
I think that is as good of a barometer of company health than anything.
When I see emails going back and forth between centers of excellence and individuals at all hours of the day and night, I know that we have enabled and energized associates who are taking proactive initiative to create exceptional customer experiences.
We are in the technology business.
Let’s face it, at the end of the day, pretty much everyone and their dog has the same or similar technology.
Our customers, just like your customers, don’t do business with software. Customers interact and do business with other human beings.
When you can create an environment where people are so energized they speed on their way into the office, then you have created competitive differentiation that can’t be replicated like a piece of software or technology.
Your customers crave individualized, personalized service and experiences.
The only way you can deliver that is if you have your associates saying, “Thank goodness it’s Monday!”
It saddens me to hear people respond when you ask, “How’s it going?” and they say, “It’s hump day, we’re half way there” or, “Hanging’ in there,” or, “Thank goodness it’s Friday.”
Those are basically descriptions that say I’m really not fired up about what I’m doing and I can’t wait to check out of here so I can use my brain for things that I enjoy.
I know this is common sense, however it certainly is not common practice that when you build a team of people who love what they are doing, who are enabled to use their brain and their creativity to solve customer problems then what happens is there becomes a blur between work and play.
When you create a culture that blurs work and play, that is when your customers will actually hang out at your office or place of business because they just want to be a part of a dynamic, vibrant buzz.
P.S. You don’t need engagement surveys, pulse surveys or any other type of assessment to know when you have created a culture where people will do the right thing, the right way, at the right time because they want to. Want some tips on how to enable your workers? Download the Keys to Employee Enablement here.
I can’t wait for Monday! How about you?
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Republished with author’s permission from original post.
