Mission and Team

The Global Thought Leader in Customer-Centric Business Management


CustomerThink’s mission is to help business leaders develop and implement customer-centric business strategies. We do this by publishing high-quality articles, blogs and discussion; conducting research on key issues and trends; and by facilitating interactions with a global panel of experts.


CustomerThink was founded in 2000 (as CRMGuru.com) by Bob Thompson, CEO and Editor-in-Chief. Thompson is responsible for CustomerThink’s editorial vision and research agenda. Thompson conducts research on leading trends in customer-centric business management (CBM); blogs about industry developments; writes articles and reports; and gives keynotes at conferences worldwide. Contact him at [email protected] or 619-319-5183.

For user support or questions about advertising/sponsorship opportunities, contact Regina Neu, Director of Operations, at [email protected] or call 619-319-5183.