Maybe You Should Increase Your Talk Time

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If you work in a call center, that’s probably the last thing you want to hear… But if you have a team of people that report to you, that rely on you for coaching, that you evaluate and make salary recommendations for… Maybe you should increase your talk time.

According to a new study by Leadership IQ, 66% of employees say that they have too little interaction with their boss. Most managers spend more time reading emails, working on reports, or simply staying in “crisis mode” that they have little time left over for their employees.

More than 70 percent want (73.9%) their manager to listen, understand, and respond. If you find yourself rarely spending time with your employees, you might want to rework your “to do” list and consider increasing your talk time.

Three Easy Things to Start Immediately to Increase Your Talk Time

1. Be a great greeter. Walk the aisles and say hello to your folks daily. Ask if there’s anything you can help them with. See if there are barriers to success you can help remove. See if there are any resources or tools they are lacking. Hang out in their world for a bit.

2. Implement Huddles. Huddles are quick, regular informal meetings. Let your team give 2 minute updates as you go around the huddle from person to person. Let them share a success, or ask for help on a challenge. When it gets back to you, give some updates on the company, share any important news or company information, then give some call outs to recognize people on their daily successes. End with a little celebration and everyone will gain a little energy before returning to work.

3. Schedule One on Ones. If they aren’t on your calendar, they won’t happen. Trust me, the effort is well worth it. You’ll get more out of your team than you every thought possible by simply meeting and discussing performance and life on a regular basis. Don’t let these become simple or causal. Discuss the tough stuff and acknowledge the positive things too. Make sure your folks get some sort of value from the meetings.

Let me know what you think. I’d be happy to invest some of my talk time with you!

Are you Customer Driven? Are your customers working for you to reduce operational costs while improving employee performance?

Take the free Customer Driven challenge and put your customers to work today. Visit the Tamer Partners Corporation website at www.tamerpartners.com to find out how!

Scott O. Thomas
Senior Partner @ TPC
Customers @ Your Service!

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