Thomas J. Graham, MD, was the Chief Innovation Officer of Cleveland Clinic and Vice Chairman of Orthopedic Surgery. A prolific inventor with nearly 50 worldwide patents and a serial entrepreneur, he is a renowned orthopaedic surgeon whose practice is the premier destination for the care of the professional athlete’s hand and wrist. He is regularly recognized as one of “America’s Best Doctors.” Dr. Graham is the author ofInnovation the Cleveland Clinic Way: Powering Transformation by Putting Ideas to Work.
CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
If 2020 has taught us anything about business, it's that it's time to rethink the way we sell to and manage customers. That's the inspiration behind The Customer Room—this year's must-attend virtual event for every B2B leader or individual contributor managing revenue or customers.
Join thousands of cross-functional leaders and experts at this inaugural event as we explore this unprecedented opportunity for CX leaders to drive impact and steer their organizations to success by elevating the Voice of the Customer.
CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis.