Give thanks to your customers.


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As we begin Thanksgiving week, we are all thinking about the things for which we are grateful. For many, the list of thanks is comprised of family, friends, loved ones, freedom, security, employment, and health. Let’s not forget to include customers on the list of gratitude for they are the ones who keep the lights on in your organization and food on your family’s plates. This Thanksgiving, be sure to thank your customers for their business and their willingness to allow you to serve them. Customers are always willing to “Thank You” and here are just a few of our favorites:

“These are very nice appliances added to the kitchen. My wife picked the stainless steel out. Everything matches. She’s very happy with them. The only thing is I wish she knew how to use them, because she can’t cook a lick. I’m glad she bought them. Thank you.”

“You were very, very thorough and quick. I really enjoyed that. You were very, very nice. I actually just had my car stolen. And I went to get a job and the boss exposed himself to me. My brother is the one that referred me to this guy. So, I haven’t had a good month and you’ve really made my day. Thank you so much.”

“I was satisfied with the customer service today, but on a different subject, I think the farmers need help, and if the farmers don’t get help then the big cities will move in and corporate farming will take over, so the farmers need some more education to help them learn how to become rich. Thank you.”

Happy Monday and have a wonderful Thanksgiving!

Republished with author's permission from original post.

Jodie Monger
Jodie Monger, Ph.D. is the president of Customer Relationship Metrics (CRM) and a pioneer in business intelligence for the contact center industry. Dr. Jodie's work at CRM focuses on converting unstructured data into structured data for business action. Her research areas include customer experience, speech and operational analytics. Before founding CRM, she was the founding associate director of Purdue University's Center for Customer-Driven Quality.


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