Create a Robust Content Marketing Program


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Step Three of Ten Steps To Marketing Relevance
Don’t Underestimate the Value of Content Marketing

In my last post, Be a Thought Leader, we discussed why thought leadership sits at the pinnacle of content marketing. Now let’s back up and look at content marketing as a whole. What exactly is it? The Content Marketing Institute says: “Content marketing is a marketing technique of creating and distributing relevant and valuable content to attract, acquire, and engage a clearly defined and understood target audience – with the objective of driving profitable customer action.”

More and more, organizations are using content marketing to drive customer action and achieve corporate goals such as brand awareness, customer acquisition, lead generation, and customer retention.

MktgProfs content marketing goalsMany effective content marketing programs are built around primary research on customer experience in an industry. But research and content development are not cheap, so companies shifting budget there. According to Marketing Profs’ 2013 B2B Content Marketing Report, the average spend is now 33%, up from 26% two years ago. Marketing Profs also reports that companies rated as “highly-effective” content marketers spend more money across more channels, tailor content to customer profiles, and plan to do more of those things. MktgProfs content marketing budgets

As we all know, companies don’t shift budgets this way without anticipation of ROI. Content marketing is becoming a mainstream marketing approach because it works. While I can’t reveal proprietary data, I can verify that the content marketing programs I have created for my employers has shown >400% ROI in the first year, has become part of brand and sales scripts by year two, and has started conversations that let to huge contracts by year three. In my experience, it pays to have your story straight.

Republished with author's permission from original post.

Lorena Harris
Consultant - Customer Experience Marketing
Lorena Harris is a top-tier MBA with 20 years of marketing and business development experience for leading B2B service providers. Her expertise is in designing customer experience Thought Leadership programs for brand building and demand generation.


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