Conflict is Good


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Conflict resolution can be a hot topic in today’s corporate world. Of course, many speakers and trainers camouflage the topic by referring to it as team building.

Everyone loves a fully-functioning team that has a common vision, spirit and drive. And that my dear friends, is why I believe that conflict is good.

You see, conflict is good in the same way that a fever is good. You may say: “Hold on, that’s ridiculous; no one wants a fever.” That’s true; no ones want to experience a fever. But if that fever is communicating to you that you have an infection, or some other health condition, then that fever is a very good thing. The fever is alerting you that something is wrong. It’s nothing more than a warning sign.
Conflict, in a similar manner, is a symptom of something being wrong; or, the potential of something developing into a bigger problem. Don’t shy away from conflict just like you don’t want to ignore your body if you get a fever. You cannot resolve conflict by pretending it doesn’t exist, as that will usually only cause it to breed or become worse.
Conflict unresolved is repeated. In some cases, you may be able to turn a blind eye to conflict in your organization. But that won’t last. If the underlying issue is not addressed, the conflict will repeat – often times in an escalating manner.

Team work takes work just like a marriage takes work. My mother passed away a few years ago just one month prior to my parents celebrating their 50th wedding anniversary. Ten years earlier as they celebrated the 40th anniversary, I ask my father the secret. He said: “Just because you’ve made it to 40, doesn’t mean you’re assured of 41. It takes work.”

The only place success comes before work is in the dictionary folks. Embrace conflict in a positive manner and you will discover that disagreements are usually nothing more than misunderstandings. You’ll discover that conflicting goals of different departments are actually a micro-focus on the broader objective. Develop an environment that allows conflict to breath a little. This will give leadership the pulse it needs to maintain good organizational health.

Sales Training

How does this relate to sales training? In my many years of experience, I’ve seen hundreds of sales professionals spend weeks and months in unproductive states due to unresolved conflict. As sales professionals, we’re fairly predictable. If there is an outstanding issue related to commissions, a request for time-off unapproved, a mid-level manager hiding from his or her duties, or other common sales representative frustration, the issue can be debilitating. Don’t allow that to happen. Keep your sales team focused and motivated by keeping a pulse on the potential for conflict.

Successful selling models are about process and execution. Proven process and crisp execution drive results. Conflict is good and strong leaders know how to make it go away prior to allowing any infection to spread.

Republished with author's permission from original post.

Kevin Graham
Kevin Graham is an author, speaker and expert on empowerment, sales and leadership. As managing director of Empowered Sales Training, Kevin works with organizations to empower sales success. Formerly, Kevin was a top performing sales executive in the ultra competitive technology sector. He's qualified for President's Club status in three Fortune 500 companies, carried the Olympic Torch and played in a national championship.


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