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Will Roche

Will Roche
Will Roche has over 30 years' experience working in IT with most of his experience in retail and hospitality. Will spent 23 years at IBM with 15 years in retail roles developing product and services delivering new offerings for IBM's retail business. He was responsible for the development and execution of IBM's first industry distribution channel for retail and hospitality which served the mid-market. Will joined Microsoft in 2002 as a founding member of Microsoft's industry business, with a focus on retail. He left Microsoft in 2012 for the Global Senior Vice President role at Raymark.

“Loyalty? If you want loyalty buy a dog!” Part ll

"Loyalty is faithfulness or a devotion to a person, country, group, or cause. Philosophers disagree as to what things one can be loyal to....

Who are you?

Every day there seems to be hundreds of articles about how to improve a retailer's customer loyalty and lifetime value. I know I am...

“Loyalty? If you want loyalty, buy a dog!”

I remember speaking to a department store retailer many years ago about what exactly customer loyalty was, and he said to me, "Loyalty? If...

A Retailer’s Reputation

"Repetition makes reputation and reputation makes customers." - Elizabeth Arden. All you hear about today is omni-channel and how with the advent of...

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