Veronica French
Veronica French
Veronica French is a SaaS marketing and demand generation leader. She is passionate about customer-centric products and brands, and she has years of experience in the contact center space having worked at Oracle, Talkdesk, and now Replicant.ai. With the world’s first Thinking Machine, Replicant provides always-on support to resolve customer issues quickly and naturally over the phone using Voice AI.
How the Great Resignation is Impacting Contact Centers in 10 Data Points
The Great Resignation has upended the entire customer service world. Rising call volumes, pandemic-driven workforce management (WFM) issues, and unpredictable supply chain patterns are just...
How to Use Voice AI to Empower Live Agents
Your call center agents are the lifeblood of your contact center. They have a huge responsibility to represent your brand during a customer’s time...
3 Reasons Why Customers Still Choose Voice Over Any Channel (and Always Will)
Granted, customer engagement has gone through massive changes in recent years. The digital age has propelled brands’ omnichannel presence across phone, chat, self-service, SMS,...