Veronica Krieg
Veronica Krieg
Veronica is a Senior Content Writer for Sharpen, the omnichannel contact center company who believes a better customer experience starts with a better agent experience. She writes to empower audiences to move past the status quo and stagnant CSAT scores. Her people-first passion shines through in her articles on topics from agent empowerment to reviving customer satisfaction.
How to Support Sudden Work from Home Call Center Agents: Give Agents the Support and Resources they Need to...
After three attempts to get groceries this week, alas I was successful. The previous three times, though? Shelves were emptied, people were frenzied, and...
5 Ways the Right Set of Contact Center Tools Elevates your Customer Experience Daily
As a team of construction workers break ground outside my window, I can’t help but stare. I’m absorbed into the equipment they’re using and...
How to Unravel the Crazy High Cost of Frequent Employee Turnover in Your Contact Center (and What You can...
It costs your contact center $35k to $105k every time you lose an agent. A haze of toxic negativity lingers over your contact center every...