Veronica Krieg

5 Ways the Right Set of Contact Center Tools Elevates your Customer Experience Daily

As a team of construction workers break ground outside my window, I can’t help but stare. I’m absorbed into the equipment they’re using and what they’re doing with it. Excavators lift mounds of dirt and discard old bricks from the site. But what if...

How to Unravel the Crazy High Cost of Frequent Employee Turnover in Your Contact...

It costs your contact center $35k to $105k every time you lose an agent. A haze of toxic negativity lingers over your contact center every time your revolving door gyrates by. And your remaining agents sit wondering why their best teammates are jumping ship. Hard...

New Posts