Veronica is a Senior Content Writer for Sharpen, the omnichannel contact center company who believes a better customer experience starts with a better agent experience. She writes to empower audiences to move past the status quo and stagnant CSAT scores. Her people-first passion shines through in her articles on topics from agent empowerment to reviving customer satisfaction.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.