I am the marketing coordinator at GreenRope, a leading CRM and marketing automation company based in San Diego, California. I recently graduated from Boston University with a degree in Communications. I write about content marketing, social media, digital technologies, sales, customer service, and other random topics that interest me! I write weekly posts for the GreenRope blog.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.