Sylvia Hooks

From Remote Work to Back in the Office: Management Lessons Learned

Sylvia Hooks -
As employees begin to gradually return to the office after the latest COVID-19 surge, what lessons can managers apply from the remote work world? Here are three key tips to help managers ease the transition back to the office by employing techniques you have...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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