Steve Thompson

Don’t Make It Difficult for Customers to Choose You

Steve Thompson -
I remember it like it was yesterday, though it was a dozen or more years ago. One of my key clients was fretting over an upcoming renewal with one of their largest customers. But it was more than a renewal because the customer was...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2023 CustomerThink Corp.