Stefanie Amini
Stefanie Amini
Stefanie Amini is the Marketing Director and Specialist in Customer Success at WalkMe, the world's first interactive online guidance system. She is chief writer and editor of I Want It Now (http://ow.ly/gOU3a), a blog for Customer Service Experts. Follow her @StefWalkMe.
Part 1: How to Incentivize Top Service Talent in the Call Center
The call center is often the hub of any business, because it's the front lines. If this was a war, the agents would...
Important Call Center Customer Service Tips
Well, I'm going to talk more about call center customer service tips. Because like I've said many times in the past, I will continue...
3 Customer Relationship Management Tools
Customer relationship management tools are important. CRM is a big part of your business function in many ways, and a large part of...
Social Makes Customer Service More Important than Ever
Currently, social networks significantly transform customer service. They fundamentally change the manner, place and persons to which customers use for help. At the same...
Gamification for Customer Service – Does it Work?
Gamification is a hot topic in recent years. It is a tool that can be used in many arenas, and recently has had...
Important Customer Loyalty and Profitability Tips
It may be hard to believe just how tightly linked customer loyalty and profitability really are. It's very easy, in the business world, to...
Common Customer Service Buzzwords to Know
If you've been reading my posts for a while, then it's no secret that I am normally no fan of buzzwords. When I mention...
A Customer Satisfaction Improvement Plan that Works
Do you have a customer satisfaction improvement plan? Because believe me, you need one. Now, in those two sentences, I bet I just gave...
8 Ways to Make Customer Service a Priority and Boost your Business
Customer service is of essence to any business. After all, if a firm has no customers who are interested in buying its products or...
3 Best Customer Satisfaction Books
While at the bookstore the other day, I was again surprised to see a new genre of books in the business area. My curiosity...
Making Sure the Customers are Happy, and Come Back Next Time they Need Help
Customers can be loyal if they want to, but it's often the main challenge of any business to maintain churn and have a solid...
Is There Such Thing as Customer Nurturing in the Call Center?
Customer service is a big part of any business, and in many, the core and backbone of the business. Nurturing the customer is...
5 Customer Loyalty Software Every Business Owner Should Know About
Customer loyalty software is not a new concept, but as a marketable service with general applications, it is a fairly recent evolution. As companies...
Most Important Customer Care Goals
Customer care, and customer care goals should really be among the top priority goals for any company, regardless of industry or demographic. This may...
5 Tips for the Call Center’s Agent Success
While a happy customer will tell one person about his experience, an unhappy customer will most likely tell everyone. Negative thoughts spread with light...
Social Customer Service – How are you Doing it Right?
Everybody is now jumping on the bandwagon of social customer service, but not all are doing it right. The social presents using Facebook...
What Have We Learned from Using Social Media as a Form of Customer Service?
Social media is on the tip of everyone's tongues. It is in fact, said by some, to be the new marketing. So...
Customer Focused Strategies That Can Fit any Business
So, I wonder how many people actually don't realize that customer focused strategies for any given business aren't really that complicated to implement. I...
[Interview] with Rajeev Tankha, Sr. Director of Solutions and Marketing at Oracle
I had the honour of interviewing Rajeev Tankha, Sr. Director of solutions and marketing at Oracle. I had many burning questions, and got to...
Customer Focus Definition – Is It The Same for Everyone?
Is your customer focus definition the same as any other given company in your field? How about across fields, in all the private sector?...