Stefanie Amini
Stefanie Amini
Stefanie Amini is the Marketing Director and Specialist in Customer Success at WalkMe, the world's first interactive online guidance system. She is chief writer and editor of I Want It Now (http://ow.ly/gOU3a), a blog for Customer Service Experts. Follow her @StefWalkMe.
Customer Service Staff – How to Get the Most of Out Them
Are you getting the most out of your customer service staff? I'd bet dollars to donuts that you aren't, because most companies aren't anywhere...
How to Deal with Angry Customers on the Phone
I already discussed this not long ago, but it seems like it's a popular topic as I continue to be asked how to deal...
Is Live Chat a Benefit to your Business?
It's not something new that with all these technological advances, it's a good move to adopt tools to improve your customer services. But...
3 Most Important KPI for Customer Support
Yesterday, I talked a little bit about the most important singular KPI for customer support and service. I touched on a myriad of others...
Most Important Customer Service KPI
I was asked in a forum about something not long ago that got me thinking, I talk a lot about customer service metrics, and...
Customer Service Training Games for Your Department
Customer service training games are beginning to really catch on as a modification of the gamification training model to help design better customer service...
3 Ways to Improve Customer Service Skills in Your Business
Well, I guess it's time to talk about some more ways to improve customer service skills. Like the call center optimization articles, these are...
Best Customer Relationship Management Solution Software
At some point in the lifespan of your business, as with many other tool decisions you have to make, you must choose a customer...
English Woman in New-York – A Customer Service Perspective of The Big Apple
Being in New York City over the past weeks has made me realise one thing. Customer service is everywhere and it's becoming more and...
8 Tips to Shift from Reactive to Proactive Customer Service
Many businesses prefer to focus their approach on fighting customer problems as they come to the surface. Although such method can satisfy the customer...
How to Improve Customer Loyalty in Your Business
I promised I'd talk in greater detail about customer loyalty, and by goodness, I practice what I preach, so today, as a start, we'll...
Cut the Cost of Customer Service in 7 Simple Steps
Customer service is very critical to the survival of any business given that it's the best way to ensure customer satisfaction. Basically, it is...
How to Measure Customer Satisfaction
I haven't talked much about how to measure customer satisfaction in a grander level beyond support enters and the like very much. And, shame...
How to Make Customers Happy
So last time I talked about why customer service is so important, and before that, I talked about how to measure customer satisfaction. But,...
The Importance of Customer Satisfaction
The importance of customer satisfaction cannot be understated. Now, before you respond with a very boisterous "duh", hear me out. It goes beyond what...
Top 6 Most Used Excuses of Business Leaders to not Implement Social Media into Customer Services
0 Flares 0 Flares × More and more business have started to understand the importance of a good social media integration into the customer service...
Part 2: Tips to Motivate Agents in the Call Center Without Incentives
In part 1, I discussed the idea they you need to maintain motivation in the call center by incentivizing. Sometimes though, its not...
Using Gamification in Customer Service
Can gamification work in customer service? Well, yes, yes and yes, it can. I didn't just say yes three times for emphasis, that question...
Call Center Metrics Best Practices
I'm somewhat passionate about call center metrics best practices. You know how important metrics are for just about anything in the business world,...
Why the VP of Sales Should Care About Customer Service
The customers are the driving force of any business. Without them, any organization will end up running out of business and eventually close down....