Shawna Shandy

5 Ways to Design People-Centric Customer Service Training

Shawna Shandy -
People like helping people. The work of customer service—brightening someone’s day, solving a problem they’re facing, connecting them with the information they need—can be its own reward. It just feels good. The challenges of the last 18 months haven’t altered that fundamental truth, but...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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