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Shawna Shandy

Shawna Shandy
Shawna Shandy is the Sr. Director of Organizational Development of Ruby.com. Shawna has 15+ years of experience in people operations roles and currently leads the Learning & Development team at Ruby.com which includes people and teams dedicated to training, content creation, organizational development and equity diversity and inclusion. Ruby® is a US-based virtual receptionist and live chat company.

5 Ways to Design People-Centric Customer Service Training

People like helping people. The work of customer service—brightening someone’s day, solving a problem they’re facing, connecting them with the information they need—can be...

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