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Shannon Flanagan

Shannon Flanagan
Shannon Flanagan is vice president of global strategy at Talkdesk. She has been retailing since college, both in-stores and as a buyer, merchant, consultant, sales leader, and strategist. She’s been an executive with Gap, Lands' End, and Macy's, defining and managing strategic initiatives, with expertise in omnichannel transformation. She has also worked with hyper-growth and Fortune 500 companies during her time with Accenture, Infor, and Slalom.

How Brands Can Win Over Gen Z With Customer Service

Wielding a hefty $150 billion (and growing) in buying power in the U.S. alone, this digitally native, selectively loyal and socially conscious 13-25 year-old...

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