Dave Seaton
Don’t Put Your Customer Hat On!
Have you ever been instructed to “put your customer hat on?” That may be bad advice. “Put your customer hat on” is a favorite line of process improvement consultants and workshop facilitators. I’ve even said it myself. It means...
How Intrapreneurs Grow a Grassroots CX Program
I have deep empathy and respect for intrapreneurs. I used to be one! I was a serial intrapreneur for a B2B SaaS company before founding Seaton CX. A play on the word entrepreneur, intrapreneur means “an individual who innovates...