Dave Seaton
CX Buy-in and How I Got Scammed out of $12 by a Pretty Girl...
“Do you like magazines?” asked the cute stranger standing at my dorm room door. She wore very short khaki shorts and a tank top. Dirty-blonde curls tumbled out of her ball cap and bounced on her shoulders. “Of course.” I said. “Me too!” she gushed.…
Don’t Put Your Customer Hat On!
Have you ever been instructed to “put your customer hat on?” That may be bad advice. “Put your customer hat on” is a favorite line of process improvement consultants and workshop facilitators. I’ve even said it myself. It means...
How Intrapreneurs Grow a Grassroots CX Program
I have deep empathy and respect for intrapreneurs. I used to be one! I was a serial intrapreneur for a B2B SaaS company before founding Seaton CX. A play on the word entrepreneur, intrapreneur means “an individual who innovates...