Sarah Amundsson
OCR Solutions: Customer Experience and the Online Business Market
OCR, better known as Optical Character Recognition, is a rather unsung hero of the online business market. The power of extracting text from a paper and importing it to the digital world can work wonders about which many are unmindful. OCR was...
Frictionless customer onboarding through video KYC is the future!
Image source: Shutterstock The financial industry around the globe needs robust due-diligence processes in place to assess companies or customers they are having onboard or concluding business with. This need gave birth to Enhanced KYC. Enhanced KYC or Know your customer transcends the problems...
How to enhance the customer experience in the Fintech Industry
Source: Mohamed_hassan - Pixabay Fintech or Financial technology is the industry that delivers traditional financial services in a technical manner. The industry has been there for a long time but made significant growth in the previous few years. New cryptocurrencies and payment solutions are...
Artificial Intelligence: Building Bridges between Customer and Business
We know that enhancing better customer experience is key to a successful business. Customer satisfaction is linked with the overall customer experience a company provides no matter how innovative products or services a business offers. Businesses need effective technologies to enhance the customer experience....
Biometrics – A new normal for customer experience
Entering into the fourth industrial revolution, customers are eager to embrace innovation and take advantage of the latest technologies for enhanced connectivity, mobility, and access to information. In this technology-driven world, providing a seamless and “walk-through” customer experience has become a necessity of every...
Digital identity woes: 3 ways to balance customer experience and safety
A digital identity, the web equivalent of real identity, is experiencing widespread adoption for identification and authentication in sharing economies. The possibility of having a verified virtual identity has opened up a plethora of opportunities for smooth online transactions anywhere in the world. Having...