Sarah Amundsson

The Biometric Data Privacy and Security Dilemma – From Collection to Storage

There is a common misconception that security and privacy are the same. In fact, security refers to the protection of online users and privacy is safeguarding unauthorized access to the user data. Digital security is incomplete without privacy. A website that is relying on...

NFC Technology Opening New Doors for Identity Verification Industry

In today’s digital era, online businesses and financial institutions are embracing contactless technology for their business operations. Long gone are the days when there was a requirement of physical presence for customer onboarding or financial payments. The invention of NFC or Near Field Communication...

NFC Technology Opening New Doors for Identity Verification Industry

In today’s digital era, online businesses and financial institutions are embracing contactless technology for their business operations. Long gone are the days when there was a requirement of physical presence for customer onboarding or financial payments. The invention of NFC or Near Field Communication...

OCR Solutions: Customer Experience and the Online Business Market

OCR, better known as Optical Character Recognition, is a rather unsung hero of the online business market. The power of extracting text from a paper and importing it to the digital world can work wonders about which many are unmindful. OCR was...

Frictionless customer onboarding through video KYC is the future!

Image source: Shutterstock The financial industry around the globe needs robust due-diligence processes in place to assess companies or customers they are having onboard or concluding business with. This need gave birth to Enhanced KYC. Enhanced KYC or Know your customer transcends the problems...

How to enhance the customer experience in the Fintech Industry

Source: Mohamed_hassan - Pixabay Fintech or Financial technology is the industry that delivers traditional financial services in a technical manner. The industry has been there for a long time but made significant growth in the previous few years. New cryptocurrencies and payment solutions are...

Artificial Intelligence: Building Bridges between Customer and Business

We know that enhancing better customer experience is key to a successful business. Customer satisfaction is linked with the overall customer experience a company provides no matter how innovative products or services a business offers. Businesses need effective technologies to enhance the customer experience....

Biometrics – A new normal for customer experience

Entering into the fourth industrial revolution, customers are eager to embrace innovation and take advantage of the latest technologies for enhanced connectivity, mobility, and access to information. In this technology-driven world, providing a seamless and “walk-through” customer experience has become a necessity of every...

Digital identity woes: 3 ways to balance customer experience and safety

A digital identity, the web equivalent of real identity, is experiencing widespread adoption for identification and authentication in sharing economies. The possibility of having a verified virtual identity has opened up a plethora of opportunities for smooth online transactions anywhere in the world. Having...

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