Sara Spivey is the chief marketing officer at Braze, a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love. Sara has more than 30 years of marketing, strategy, and leadership experience with industry-leading organizations.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
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CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.