Ryan Kh
Ryan Kh
I'm Ryan, a serial entrepreneur and technologist. My unique skillset and open-minded approach to business has generated more than $3 million in revenue across his portfolio of tech startups with improving their Customer support & branding.
UX Website Hacks to Bolster Your Online Customer Service Model
Your customer service strategy plays a vital role in minimizing customer attrition. A study from Microsoft has found that 90% of customers take customer...
Content Marketing Can Increase Responsiveness of Your Customer Service Team
Traditional organizational structures are not well-suited for modern customer service strategies. The best customer service strategies are embraced by companies with more fluid boundaries...
Is Burnout Destroying Your Customer Service Strategy?
Companies are facing a customer service crisis. In any given year, poor customer service costs them $75 billion, as many customers switch brands. Customer...
How Tiny Businesses Can Offer Stellar Customer Support
Running a small business can feel like having octopus arms. Daily operations sometimes dominate the narrative, pushing aside long-term strategy. Customer Service is a...
Customer Service Lessons from CPVLab Security Breach
I have been a keynote speaker at a number of events. While I typically focus on the theory of customer service and marketing practices,...
Overcoming Customer Service Challenges with Patrons With Poor Credit
The Great Recession took its toll on millions of consumers. Numerous consumers were forced to take on debt to absorb regular living expenses after...
3 Risks with Using Templated Customer Service Emails
Customer service depends much less on face-to-face interaction than it did in years past. Surprisingly, email has changed the dynamic considerably. While some branding...
3 Ways to Improve Your Customer Loyalty Index
Customer loyalty is a very important factor for every business. It is also one of the most difficult to measure. Many factors play a...
Build Customer Loyalty by Offering Cryptocurrencies as a Payment Option
Cryptocurrencies are a hot topic right now. Bitcoin was worth $1,000 at the beginning of 2017. By the beginning of December, the currency had...
3 Data Analytics Mistakes with Customer Service Optimization
Inbound marketing isn’t the only field that has been touched by big data. Big data is making waves in the customer service professional as...
How Effective Team Collaboration Equals Great Customer Service
Last year, Nate Brown published an insightful post here saying that collaboration is the key to excellent customer service. Brown’s post highlights some of...
4 Ways Agile Marketing is Delivering a Better User Experience
Agile Marketing has a reputation for doing a lot of different things. However, it’s important to never lose sight of the fact that one...
5 Reasons Your Mobile Engagement Strategy Is Falling Flat
In 2015, mobile Internet usage surpassed desktop usage for the first time ever. Brands in every industry are trying to take advantage of mobile...
The Right Way to Use Incentives for Better Customer Relationships
Offering customer incentives can be a great way to build stronger relationships with your customers. Customers are clearly interested in them as well, because...
How to Build Stronger Customer Relationships with Instagram
If you aren’t using Instagram as a customer branding tool, then you are really missing out. There are currently over 600 million active users...
Social Selling is Impossible Without Big Data
Social selling is a new concept that has been proven to be tremendously effective. According to the 2014 Sales Benchmark Index, social sellers outperform...