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Becca Van Nederynen

Becca Van Nederynen
Becca Van Nederynen is the Head of People Operations at Help Scout, a web-based help desk for companies that insist on a delightful customer experience. At Help Scout, Becca designs programs to keep the company's remote team connected, productive and happy. Becca also runs Help Scout's recruiting and hiring process.

How To Hire Your Customer Support Dream Team

The best customer support folks are passionate, emotionally intelligent and process-oriented thinkers, but determining which candidates have command of these “soft skills” can be...

Hire Employees Your Customers Will Love: 3 Companies Share Onboarding Best Practices

Building a customer-first company involves every part of the business. Employees across teams and levels need to believe in the...

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