Becca Van Nederynen
Becca Van Nederynen is the Head of People Operations at Help Scout, a web-based help desk for companies that insist on a delightful customer experience. At Help Scout, Becca designs programs to keep the company's remote team connected, productive and happy. Becca also runs Help Scout's recruiting and hiring process.
The best customer support folks are passionate, emotionally intelligent and process-oriented thinkers, but determining which candidates have command of these “soft skills” can be...
Building a customer-first company involves every part of the business. Employees across teams and levels need to believe in the...