Rosy is the Marketing Manager for Brightmetrics, a company that provides reporting and analytics for call centers. When she's not writing about the importance of access to phone system data, she's planning her next trip abroad or playing with her dogs.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.