Rakesh Patel works as Marketing Manager at eTatvaSoft- a web and mobile app development company that provides professional development services in multiple open source technologies. I relish writing about various technology trends and all other buzzing things related to the IT industry such as Magento, WordPress, OsCommerce, CodeIgniter, Laravel, Yii, AngularJS, jQuery, & mobile app development in Android, iOS, Hybrid.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.