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Paul Herdman

Paul Herdman
Paul Herdman is the Head of Global Customer Experience at NICE inContact, a position he has held since April 2016. An experienced SaaS, customer experience, global operations and marketing research executive, he is an expert in helping businesses create meaningful, engaging, and consistently exceptional customer experiences. He earned his MBA at Wayne State University.

Three Ways Small Contact Centers Excel at CX

Many high bars must be cleared to deliver an outstanding customer experience (CX), and, when they are, it’s a “you know it when you...

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