Nathan Sikes

Prioritizing The CX Metrics That Matter

Metrics can define an organization’s culture and operational style. They’re also a key component of how contact center teams are evaluated. But the pandemic has forced individuals and companies to rapidly change how they live and work, and leading organizations are reorienting their customer...

A Modern Approach To Improving Employee Engagement & Satisfaction

The global pandemic has brought on a monumental shift in the way many businesses operate. But it’s not just businesses that have had to adjust — In some way, shape, or form, a majority of American workers have also been affected. According to research...

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