Nathan Sikes
Nathan Sikes
Nathan Sikes is the Head of Demand Generation at Cresta, a real-time expertise platform that rapidly, amplifies top behaviors & automates workflows to drive business outcomes.
Prioritizing The CX Metrics That Matter
Metrics can define an organization’s culture and operational style. They’re also a key component of how contact center teams are evaluated. But the pandemic...
A Modern Approach To Improving Employee Engagement & Satisfaction
The global pandemic has brought on a monumental shift in the way many businesses operate. But it’s not just businesses that have had to...