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Nathan Sikes

Nathan Sikes
Nathan Sikes is the Head of Demand Generation at Cresta, a real-time expertise platform that rapidly, amplifies top behaviors & automates workflows to drive business outcomes.

Prioritizing The CX Metrics That Matter

Metrics can define an organization’s culture and operational style. They’re also a key component of how contact center teams are evaluated. But the pandemic...

A Modern Approach To Improving Employee Engagement & Satisfaction

The global pandemic has brought on a monumental shift in the way many businesses operate. But it’s not just businesses that have had to...

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