Nancy Seby

16 Surefire Tips to Improve Your Contact Center Customer Experience

Image Source: Bigstock As per Gartner, by 2018 over 50% of the contact Centers will be redirecting their investments towards innovations in customer experience! Modern-day customers do not just purchase a product, they consider the purchase cycle as an experience, which they relate to while…

Embrace Cloud to plan Disaster Recovery for your Contact Center

Image source: Bigstock As per the research by MarketsandMarkets, the cloud contact center industry which was USD 5.43 Billion in 2016, is expected to reach USD 15.67 billion by 2021! This figure is not surprising at all and may actually go beyond the projection considering...

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