Nancy Seby
Nancy Seby
Nancy Seby is the online marketing manager at Flatworld Solutions, a global corporation with offices in India, Philippines, US, & UK. Having over 15 years of experience in digital marketing, content management, web analytics, online & offline SEM, social media campaigns & website management, she is familiar with the needs of her online audience. She believes in simplifying user experience through cutting-edge technology – if the complicated code in the background does not make life simpler for a visitor, it’s useless.
16 Surefire Tips to Improve Your Contact Center Customer Experience
Image Source: Bigstock As per Gartner, by 2018 over 50% of the contact Centers will be redirecting their investments towards innovations in customer experience! Modern-day…
Embrace Cloud to plan Disaster Recovery for your Contact Center
Image source: Bigstock As per the research by MarketsandMarkets, the cloud contact center industry which was USD 5.43 Billion in 2016, is expected to reach...