Nancy Seby is the online marketing manager at Flatworld Solutions, a global corporation with offices in India, Philippines, US, & UK. Having over 15 years of experience in digital marketing, content management, web analytics, online & offline SEM, social media campaigns & website management, she is familiar with the needs of her online audience. She believes in simplifying user experience through cutting-edge technology – if the complicated code in the background does not make life simpler for a visitor, it’s useless.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.