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Mike Small

Mike Small
As Chief Client Officer, for Sitel Group, Mike Small leads the Americas Account Management team and governs the relationships with the group’s Americas’ clients including AT&T, USAA, Comcast, Capital One, Cox Communications, among others. By partnering with the group’s COOs and Account Managers, Mike executes strategies to retain and maximize growth with our clients serviced in North America, Latin America and the Philippines. Additionally, he develops strategic relationships with clients which includes adding value through the group’s ventures.

How to enhance the customer experience during a merger in three easy steps

Recently, the telecom industry’s #3 and #4 underdogs announced plans to merge and create a bigger and better wireless carrier company. The news spread...

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