Michael Bamberger

How Modern Business Winners Outcompete: Customer-Centricity & User Insight

Michael Bamberger -
Today, customer-centricity is an idea that’s used by successful companies all over the world. The idea that people are not just passive recipients of a service but are instead active participants with the agency to make rational choices and hold valuable opinions has become...

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Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

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