McCall Peltier

Consumer Comfort With AI in CX is Sticking — Here’s Why

It’s no secret that AI has incited polarized reactions from consumers. People are often excited about the futuristic promise of AI, but are equally hesitant to introduce it into everyday life. Last year, however, we saw a shift. The pandemic established a fundamental need...

The Pandemic Has Been A Watershed Moment for CX—Here Are 3 Trends Defining This...

For many, the one year anniversary of the pandemic in the US has ushered in a time to reflect on the swift and significant change of the last twelve months. While the COVID vaccine has promised some return to normalcy, we may never fully...

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