McCall Peltier
McCall Peltier
McCall Peltier is a Product Marketing Manager at Interactions, where she oversees the development of company messaging and go-to-market efforts for Interactions Intelligent Virtual Assistant, specifically around the intersection of AI and Customer experience. Prior to interactions, McCall worked as a Product Marketing Manager at athenahealth and as a Marketing Program Manager at Dell for the company’s Technology Alliances Program. She has a BS in Finance from Bryant University, and is currently an MBA candidate at the Babson School of Business.
2022 Will Change the Status Quo in Customer Experience. Here’s How
Almost two years into the COVID-19 pandemic, customer experience (CX) is more important than ever. In fact, 59% of consumers now care more about...
Four Phrases Companies Need to Banish From Their Contact Centers
It’s no secret that automation in contact centers is growing rapidly. In the next three years, almost 6 in 10 customer interactions could be...
Post-COVID, Here’s Why Contact Centers Should Keep AI Around
Misconceptions around AI in the workplace have existed for as long as the technology itself. And to this point, the dominant narrative around its...
How AI Can Change The Way We Think About Insurance
While insurance is an integral component of our lives, it can often seem like a chore—with sensitive information, stressful situations, and long wait times...
Consumer Comfort With AI in CX is Sticking — Here’s Why
It’s no secret that AI has incited polarized reactions from consumers. People are often excited about the futuristic promise of AI, but are equally...
The Pandemic Has Been A Watershed Moment for CX—Here Are 3 Trends Defining This New Era
For many, the one year anniversary of the pandemic in the US has ushered in a time to reflect on the swift and significant...