Matthew Furneaux
Matthew Furneaux
Matthew Furneaux, Director Location Intelligence, Loqate
Matthew is a location technology veteran with over 20 years of experience in helping global businesses reach their customers globally. Matthew is a director at GBG and responsible for strategy and innovation for GBG's location intelligence solution, Loqate. Matthew’s also a retail and eCommerce expert, having worked with leading eCommerce brands at Loqate such as Nordstrom, Sephora, Kohl’s, Ralph Lauren & Michaels. Prior to joining GBG, Matthew co-founded Global Address (later acquired by Trillium Software) and helped to create a sing
Revamping Customer Returns with Location Data: A Win-Win for Retailers and Buyers
Online shopping, already popular before the recent pandemic, has become a permanent purchasing medium for many customers. Online sales topped $211.7 billion during the...
Inflation Can’t Crush the Holiday Spirit and Other Consumer Shopping Trends This Holiday Season
After successfully navigating consecutive pandemic years and incredible disruption that forced retailers to adapt and innovate on the fly, many are hoping for a...
5 UX Best Practices for Online Checkout Design
"Good design is invisible because once something is well-designed, you don't realize how easy it is to use." The checkout flow is easily the most...
Getting Your KPIs Right: Should You Really Be Measuring Shopping Cart Abandonment Rates?
Different from the days when brick-and-mortar retail still reigned supreme, abandonment of virtual shopping carts is commonplace and often unrelated to the purchase journey....
The 2020 Holiday Shopping Experience: What to Expect and How Brands Can Best Deliver on the Customer Experience Promise...
Holiday shopping has been redefined in the digital age as consumers exchange long lines and hectic stores for a streamlined digital experience. In 2019,...