Business leader with 20+ years global experience in Marketing Applications and Analytical CRM. Founded Quadstone - the first data mining company to focus explicitly on the analytics of customer behavior - and later moved to Boston to build the business and grow global sales and marketing teams.
Now back in innovation mode as President of Kitewheel, a new-age Marketing Technology company. We focus on helping large marketing agencies and MSPs deliver customer engagement solutions for their large brand clients.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.