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Mark Horwood

Mark Horwood
Founder and CEO of Captivate Connect Mark Horwood is a seasoned CX professional. His company, established in 1986, holds patents and trademarks on technology which helps businesses grow by improving their CX and Net Promoter Score. The company is branded as Captivate Connect and has its main offices in Perth, Australia with branches in South Africa, USA, Asia

Revitalise a key pathway into your business

Credit: Skitterphoto.com Customer journey mapping is vital to understand what your customers see and encounter. There are several pathways that lead into a business. ...

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