Keri Lindenmuth

Improve Your Customer Experience: 4 Ways to Become More Transparent

What exactly does is mean to be transparent? Transparency can be approached in a variety of different ways. For example, the German government took the idea of transparency to a literal sense after rebuilding their unified capital city following World War II and the Cold...

Improving Your Customer Experience: It’s About Time

Time is money, and nowhere is that truer than in customer service. If you’re not respecting your customers’ time and valuing it as much as your own, your business, the experience it offers, and its bottom line will take a turn for the worst....

Improve Your Customer Experience: The 4 Traits of Experience-Based Companies

Is providing a better customer experience part of your 2018 strategic plan? If so, chances are your business isn’t alone. Even so-called “experience-based” companies, like Nordstrom and Starbucks, are constantly revamping the way they care for customers. As you start planning ways in which...

Improve Your Customer Experience: Don’t Just Hear. Listen.

In today’s fast-paced world, where our thoughts, opinions, and ideas can be shared with the click of a mouse or with a few taps on a keyboard, there seems to be a constant yearning to have our voices heard, to offer advice, and to...

Improve Your Customer Experience: Understanding Emotions in the Workplace

As men and women in business, you’ve probably been told to separate your emotions from the job that you do. However, no matter how hard you may try, it’s impossible to fully separate yourself from those feelings of anger, excitement, sadness, or sympathy. These...

Improve Your Customer Experience: Start Chatting

When you log onto a website, do you ever notice the flashing chatbot in the bottom corner of your screen, a box that greets you with a faint ding and a “Hello!” or “Need Help?” With their abilities to engage customers, answer questions, and...

Improve Your Customer Experience: Expect the Unexpected

What sets apart satisfactory customer service and flawless customer service? When a client walks into your office or when a customer enters your store, they want to be treated kindly. They want to have their questions answered and their concerns addressed. These are things...

Improve Your Customer Experience: 3 Benefits of Data Management

In order to improve your customer experience, you need to know what your customers want. But sometimes customers themselves aren’t even sure of their expectations. When this is the case, online data is the perfect way to understand your customers, their behavior, and their...

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