Home Authors Posts by Ken Dong

Ken Dong

Ken Dong
Human interaction and relationship is my #1 passion. In everything I do from customer experience to training team members to building processes I'm looking for ways to strengthen relationships. Well versed in customer service, journey maps, QBRs, NPS, surveys, VoC, customer success, and client relations.

Navigating Your Company’s Customer Experience Environment

We seem to be in the midst of a veritable “Cambrian Explosion” of interest in Customer Experience (CX). In the past few months alone,...

Big Things Start Small: Lessons for Customer Success

Photo by: Angie Muldowney Customer Success (CS) is one of those business functions that executives at B2B brands generally understand they need to invest in...

New Posts