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John O'Connor

John O'Connor
John O'Connor is a B2B customer experience practitioner and has been CEO of CX consultancy Deep-Insight since 2005. He is based in Ireland and works primarily with clients across Europe and Australia. John is the co-author of "Customer at the Heart: how B2B leaders build successful customer-centric organisations".

What? Zero is a good Net Promoter Score?

It's tougher to deliver services consistently well in some industries than it is in others. One particularly tough industry is Outsourcing. Outsourcing services include IT,...

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