Joanna Moser | CustomerThink

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Joanna Moser

Joanna is the global Solution Principal for Medallia’s Analytics Products.

How Contact Centers Can Leverage AI and Human Intelligence to Improve CX

Joanna Moser - June 4, 2023

As emerging technologies backed by artificial intelligence (AI) make headway, the pressure is on for companies to start implementing AI into daily operations to...

New Posts

Four Strategies to Revolutionize B2B Revenue

Kelly Waller - May 2, 2024

CX Design Part I: How Leading Enterprise Tech Firms Overcome Complex Challenges

Ricardo Saltz Gulko - May 2, 2024

The CMOs 5-Step Guide to Boosting High-Quality Traffic and Customer Engagement

Denyse Drummond-Dunn - May 2, 2024

Mastering the Digital Landscape: Crafting a Winning Social Media Marketing Strategy in 2024

Keval Padia - May 2, 2024

7 Amazing Ways Costco Boosts The Consumer Economy

Jenn McMillen - May 2, 2024

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Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.